Home Troubleshooting Cannot sign in to the portal

Cannot sign in to the portal

Last updated on Sep 17, 2026

Quick checks

  1. You are on portal.forepath.io (not another brand host).

  2. Email spelling matches the account.

  3. Email is confirmed. Complete confirmation if the portal still asks for it.

  4. Password is current. Use Forgot password if needed (fixed reset behavior on portal 2.31.5+).

  5. 2FA code is fresh. Request a new email OTP or wait for a new TOTP period. Do not reuse an old code.

Wrong tenant or empty home

If sign-in succeeds but you see the wrong organization or almost no data, switch organization context or ask an administrator to attach your user. This is often a membership issue, not an outage.

Browser issues

  • Try a private window.

  • Disable aggressive tracker blockers for portal.forepath.io long enough to sign in and, if you use chat, to grant cookie consent.

  • Clear site data for portal.forepath.io if an old session misbehaves.

Still failing?

Email [email protected] or use live chat during Monday to Friday, 09:00 to 17:00 Europe/Berlin. Include organization name, sign-in email, and approximate time. Do not send passwords, OTPs, or tokens.