Home Troubleshooting Missing portal emails (confirm, reset, OTP)

Missing portal emails (confirm, reset, OTP)

Last updated on Sep 17, 2026

Which emails this covers

  • Signup email confirmation

  • Password reset

  • Email OTP for 2FA

Steps

  1. Wait a few minutes, then check spam, quarantine, and external filtering digests.

  2. Resend once from the portal UI. Avoid requesting many resets in a short window.

  3. Confirm your administrator spelled the address correctly.

  4. Ask your mail admin to allow messages from ForePath's sending domains (your admin can verify current sources with Support).

  5. Try password reset or OTP again after filtering changes.

Codes still fail

A code that arrives late is often already expired. Request a new OTP instead of retrying the old one. The same applies to one-time reset links.

Invoice emails

Invoice PDFs may come from Decabill or a billing mailbox depending on your contract. For those, see Billing & invoices and, when needed, [email protected].