Purpose of kickoff
Kickoff aligns scope, contacts, access, and communication so delivery can start without guesswork. It usually follows an accepted proposal or signed statement of work.
Typical kickoff agenda
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Confirm scope, milestones, and acceptance criteria from the proposal or SOW.
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Name primary contacts on both sides (technical, commercial, escalation).
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Agree channels. Portal updates, live chat during business hours when the widget is available (cookie consent required), and [email protected] for async mail.
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List access required for delivery, with a safe credential handover method.
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Set the first delivery checkpoint and how status will appear in the portal.
What we need from you
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A named decision maker for scope changes
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Technical contacts who can grant or revoke access
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Billing and invoice recipients, including VAT ID where required
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Any constraints (change windows, data residency, security review gates)
Hours and response aims
Support business hours are Monday to Friday, 09:00 to 17:00 Europe/Berlin, excluding public holidays in North Rhine-Westphalia, unless your contract says otherwise. Published response aims (not contractual SLAs) for general Support are about two business days. Contract SLAs override Help defaults.