Typical roles
Exact titles vary by organization. Common roles include:
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Commercial contact. Approves proposals, change requests, and billing details.
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Technical contact. Provides systems access, reviews technical deliverables, and joins acceptance.
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Security or compliance contact. Reviews security questionnaires, access policies, and data handling.
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Day-to-day requester. Opens routine Support requests and follows delivery updates in the portal.
What keeps work moving
We usually need timely answers on:
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Scope clarifications and priority when multiple workstreams compete
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Access grants and revocations when environments change
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Acceptance of milestones (approve, reject with reasons, or request a rework path)
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Invoice and VAT data that match your legal entity
What not to send in general chat or hi@
Do not paste production passwords, private keys, OTP codes, JWTs, API keys, full database dumps, or vulnerability exploit details into general Support chat or [email protected]. Use the secure handover path agreed at kickoff. Use [email protected] for vulnerability reports, and the privacy path in Security & privacy for data-subject requests.