Dashboard or live board stuck while the rest loads

Symptom

Lists or pages that load over the normal API appear, but a live board, billing widget, or real-time panel stays empty or spinning.

Likely cause

The ForePath portal uses REST for most data (https://backend.forepath.io/api) and a separate billing WebSocket (https://backend.forepath.io/billing) for live billing updates. Corporate proxies, VPNs, or browser extensions sometimes allow HTTPS API calls but block or break WebSocket upgrades (for example via Traefik or Socket.IO paths).

Do not configure ForePath portal clients to use Agenstra controller sockets for billing live updates.

What to try

1. Hard-refresh the page.

2. Test another network (for example mobile hotspot) to see if a proxy is involved.

3. Allow WebSocket connections to backend.forepath.io in the corporate firewall if you control it.

4. Disable extensions that rewrite WebSocket traffic, then retry.

5. Check forepath.io/status for a declared incident.

When to contact Support

If REST data loads for you but live panels fail across networks, contact [email protected] with browser name, approximate time (Europe/Berlin), organization name, and whether other HTTPS sites' live features work on the same network. Do not attach capture files that contain session cookies or Authorization headers.