Never paste these into chat or hi@ tickets
-
Passwords, password hashes, OTP codes, TOTP seeds
-
JWTs, session cookies, API keys, cloud provider tokens
-
Stripe secrets or full payment card data
-
Private keys and database dumps with personal data
Rotate any secret that was pasted by mistake, then tell Support that a rotation happened without resending the value.
Specialized ForePath addresses
| Topic | Address |
|---|---|
| Vulnerabilities / CVD / VDP | [email protected] (see also security.txt and forepath.io/legal) |
| DSA-related illegal content reports | [email protected] |
| TCO / takedown style reports | [email protected] (handled 24/7 per published aims) |
| Authority requests | [email protected] |
| Privacy / DSAR | [email protected] and +49 (0) 5221 1411690 |
Response aims (not contractual SLAs)
-
General Support: about 2 business days
-
Sales: about 1 business day
-
Security acknowledgement: about 48 hours
-
DSA confirmation: about 24 hours
-
TCO path: 24/7 intake per published aims
Contractual SLAs override these aims when present.