Status page
Live service status is published at https://forepath.io/status. Use that URL. Do not assume a status.forepath.io host.
Before opening a widespread outage ticket, check the status page for a declared incident.
During an incident
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Read the latest status update for affected components (portal, API, billing live updates, email, and others listed there).
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Avoid duplicate "is it down?" chats when an incident is already open. Add new impact details only if your organization sees something not listed.
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Keep credentials and personal data out of public status comments.
After restoration
Confirm portal.forepath.io sign-in, then verify organization context and any in-flight proposals or billing views. If only live widgets fail after an otherwise healthy API, see the WebSocket troubleshooting article.
Contact during incidents
Business hours remain Monday to Friday, 09:00 to 17:00 Europe/Berlin for general Support, unless your contract includes stronger coverage. Email [email protected] for async updates. Security incidents that are not general outages still go to [email protected].