Check ForePath service status
Status page
Live service status is published at https://forepath.io/status. Use that URL. Do not assume a status.forepath.io host.
Before opening a widespread outage ticket, check the status page for a declared incident.
During an incident
1. Read the latest status update for affected components (portal, API, billing live updates, email, and others listed
there).
2. Avoid duplicate "is it down?" chats when an incident is already open. Add new impact details only if your
organization sees something not listed.
3. Keep credentials and personal data out of public status comments.
After restoration
Confirm portal.forepath.io sign-in, then verify organization context and any in-flight proposals or billing views. If
only live widgets fail after an otherwise healthy API, see the WebSocket troubleshooting article.
Contact during incidents
Business hours remain Monday to Friday, 09:00 to 17:00 Europe/Berlin for general Support, unless your contract includes
stronger coverage. Email [email protected] for async updates. Security incidents that are not general outages still go to
[email protected].
