Billing & invoices

Billing visibility in the portal

Expected behavior When your organization has billing enabled, the portal shows invoice lists or balances for the active organization. Switching organization changes which invoices you see. If billing looks empty 1. Confirm the organization context. 2. Confirm your role is allowed to view billing. 3. Hard-refresh the browser. If lists that load over REST appear but live widgets stay spinning, see Troubleshooting (WebSocket vs REST). 4. Ask whether invoices are issued in Decabill only for your contract. Rates and plans ForePath engagements use contracted rates from your proposal or SOW. The portal is not a public self-serve plan catalog. For commercial questions, email [email protected] (sales response aim about one business day) or use your commercial contact.

Invoices and VAT basics

Where invoices appear Billing visibility for your engagement is available in portal.forepath.io under your organization when billing is enabled. Detailed invoice PDFs and payment status may be issued through Decabill, depending on your contract. Live billing updates in the portal use the ForePath billing WebSocket at https://backend.forepath.io/billing. That path is separate from Agenstra product sockets. What we need for correct invoices - Legal entity name and address - VAT ID (USt-IdNr.) when you are a taxable business in the EU - Invoice email recipients - Purchase order number if your process requires it on the invoice Keep these aligned with the commercial contact named at kickoff. Mismatched legal entities delay payment matching. VAT basics (Germany / EU B2B) ForePath invoices show VAT according to applicable rules for your location and entity type. Reverse-charge wording may apply for eligible EU B2B supplies. This Help article is not tax advice. Ask your tax advisor for treatment on your side. Payment questions For portal billing visibility, contact [email protected]. For Decabill-issued documents or remittance detail, use [email protected] or Decabill Help when that system owns the invoice. Include the invoice number and organization name. Never send card PANs or full bank secrets through chat.